The Agency

Who we are
Impact Research is a boutique marketing research agency built on three pillars:
1
Marketing research expertise
The basic ingredient to be considered as a potential partner.
We are experienced in all marketing research techniques and methodologies. In addition, each member of the team brings a unique set of research expertise and experience to the table (eg: brands, communication, consumer experience, etc.)
2
Knowledge of marketing and communication
We have been immersed in marketing since our beginnings.
Impact Research was born within a communication agency (Cossette) in the early 1970s. Its first role was to measure the effectiveness of the agency's advertisements. Since then, Impact has continued to develop research tools in collaboration with marketers to meet their needs. Impact Research was officially incorporated in 1987.
3
A supportive relationship
With us, it's the rule of 1 for all.
With one team member as your primary point of contact, they will take the lead on everything, from the relationship with you to the active management of your project from start to finish. It's faster, it's more agile, it's more relevant.
Our approach
Our approach is pragmatic. The best solutions are born in the action.

That’s why we pull up our sleeves, with you. We take great care to identify the best possible method that fits your needs: whether it is a hyper-personalized consultation approach, or even direct, effective and rapid solutions. Everything is possible. 

We replace complicated jargon and meaningless theories with personal involvement in all stages of the project.

Together, we create solutions that have an impact.

Who benefits from our approach?

We offer our services to all companies and agencies that are looking to better understand how consumers live, how they react against various stimuli, or how they perceive what surrounds them.

Our Values
Accessible
We welcome all ideas, all fears and all questions. With us, there is nothing complicated. No research jargon, we speak the same language as you. Our process is clear and our solutions are concrete and relevant, without fluff.
Empathetic
We are people who help people to understand people. We take the time to listen to you and put ourselves in your shoes to intrinsically understand your needs and ambitions.
Authentic
are frank. This allows us to build a solid, trusting relationship. No sycophancy, no false promises.
Curious
We turn stones, we create links, we test new approaches and we question specialists.
Confident
We are experienced people and we do our homework. We know that our conclusions and recommendations are relevant to you.
Our People
Maxime Duchesne
Vice-president

Tennis teacher as a teenager, math teacher at the start of his career and now at the head of a fiery team of marketing research specialists, Maxime sees himself first and foremost as a guide for his clients and colleagues. Although he is above all a generalist, brands and communication are his favorite playgrounds.

His conception of happiness: a little piece of mountain to have fun on, a vegetable garden in the yard, a microbrewery not too far away and his family even closer.

Laurence Richard
Consultant

After studying behaviour from a cognitive psychology approach, Laurence is now applying the knowledge and skills she gained to understanding consumer behaviour in market research. Her goal is to dig deeper and find actionable insights that can inform how we communicate with the consumer. Since working at Impact, Laurence has now also deepened her understanding and skills around qualitative research, allowing her to understand the consumers in all their facets, using her methodological toolkit to ensure she tackles a research question with the most efficient approach.

In Laurence’s head: There are two types of people in this world: those who abandon their childhood hobbies at 13 years old and those who are still taking tap dance lessons every Wednesday night in their thirties. 

Jayani Patel
Project Manager

With a background in marketing and consumer research, Jayani is always looking to better understand what makes the ‘consumer’ in us tick – our preferences, attitudes, motivations, and how they ultimately drive our decisions. Jayani’s goal is to bridge the gap between the “why” behind consumer behaviour and the “how” of marketing and communication decisions with actionable insights uncovered through a variety of methodological approaches that best fit each client’s unique research needs.

A window in Jayani’s life: When she’s not working, Jayani can be found jogging, reading or listening to the latest podcasts on everything from politics to pop culture.

Maxime Duchesne
Vice-president

Tennis teacher as a teenager, math teacher at the start of his career and now at the head of a fiery team of marketing research specialists, Maxime sees himself first and foremost as a guide for his clients and colleagues. Although he is above all a generalist, brands and communication are his favorite playgrounds.

His conception of happiness: a little piece of mountain to have fun on, a vegetable garden in the yard, a microbrewery not too far away and his family even closer.

Laurence Richard
Consultant

After studying behaviour from a cognitive psychology approach, Laurence is now applying the knowledge and skills she gained to understanding consumer behaviour in market research. Her goal is to dig deeper and find actionable insights that can inform how we communicate with the consumer. Since working at Impact, Laurence has now also deepened her understanding and skills around qualitative research, allowing her to understand the consumers in all their facets, using her methodological toolkit to ensure she tackles a research question with the most efficient approach.

In Laurence’s head: There are two types of people in this world: those who abandon their childhood hobbies at 13 years old and those who are still taking tap dance lessons every Wednesday night in their thirties. 

Jayani Patel
Project Manager

With a background in marketing and consumer research, Jayani is always looking to better understand what makes the ‘consumer’ in us tick – our preferences, attitudes, motivations, and how they ultimately drive our decisions. Jayani’s goal is to bridge the gap between the “why” behind consumer behaviour and the “how” of marketing and communication decisions with actionable insights uncovered through a variety of methodological approaches that best fit each client’s unique research needs.

A window in Jayani’s life: When she’s not working, Jayani can be found jogging, reading or listening to the latest podcasts on everything from politics to pop culture.